I agree that for some data that is true.
My point is the data is valuable whenever it i needed in future. You may be used to shortlived modern IT noise, but most real world production machinery can run for decades. Maybe someone recorded data on cloud and not backed up and may need it in future, it IS valuable to have. 2 months is short time for most things in my business.
Some people are showing such bad faith and ill will at the momentā¦ Some will complain the fix is coming too slow, others that itās already too late to retrieve any dataā¦ Some will say they donāt get enough information when we get weekly briefs about murena 's progress, some other will point a lack of transparency and honesty and most likely donāt even read those briefsā¦
Iām feeling frustrated than so many people put out the same arguments again and again and again, just whining about not being served just what they want, immediately, right now. Such entitlementā¦
Oh I can hear their answers alreadyā¦ āWe are customers, we deserve better servicesāā¦ āA startup should be held to hight standards or itās doomed to failedāā¦ I just feel tired of them forgetting how well e/os works, and how our society needs more open systems
If you donāt like murena cloud, just build your own nextcloud server ! Or rent one !
Try and ask apple to open itās syncing servicesā¦ Have you seen how intentionally badly designed is google takeout?
Murena is great because it opens our choices as users and customers. Letās give it time to stand on its own, and give them the chance to prove they can fix this mess. If you canāt, move on to other services, because thanks to murena, you actually can.
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You have not given a single argument why we should put good faith into Murena being able to resolve this issue.
There was damage dealt to Murenas in various extends. As soon as Murena get card/caldav Sync back working (after a month!) I took my data to a different service and cut my dependency to Murena cloud. I have more than 3 backups of my data and Iām syncing my data between devices with Syncthing. I have now no reason to go back to Murena, which is on the one hand a good educational lesson by Murena, but a bad thing business wise. I bought a FP4 and a FP5 and almost 3 years of 256gb eDrive subscription, but now I have no inventive to put my money into Murena unless they gain my trust back, maybe than I consider spending money again.
There is still no ETA for eDrive, and next week is Christmas and I doupt that much is happening during the Christmas holiday season, so we easily have to wait for at least to early/mid January.
Hello
Your old notes were all accessible on your PC, right? Then it is possible to install on your mobile the NextCloud Notes App and synchronize them with a different cloud. I created a āNotesā folder at the root of my cloud on Zaclys and it works fast and well
Being of good faith isnāt about being overly naive and blindly confident they will fix their issues. Itās about recognizing facts and truth without being petty.
With good faith, you cannot say murena doesnāt give us information nor lacks transparency, because they do communicate. Weekly.
If you need arguments to be a good and honest person, I donāt see how I can convince you.
Donāt make a fool out of yourself.
It would be nice to explain me, why good faith is appropriate after 2 1/2 months and still no ETA.
I repeat myself: It is highly negligent of the Murena management to not have a recovery concept for such sensitive and potentially highly valuable user data. You can be sure that the financial damage Murena get from missing subscription fees and potential lost purchases because of this incident are now higher than the cost of implementing more redundancy and a proper disaster recovery concept.
2 Weeks outtage would be ugly but acceptable. But it was 1 month until basic functions in the cloud were accessible again and there core infrastructure is still not fully up and running.
And again, I wouldnāt be as pissed if Gael would have said at the beginning of the outtage: āSorry folks, really bad things happened and we were totally not prepared for that. We are not sure to timely recover all your data, so please take measures to work around the outtage, maybe consider choosing a different service and we hope you come back and support us until the damage is repaired and we come up with a better plan for this incidentsā.
We were waiting week after week for unsatisfying updates with no timeframe when things are going to maybe clear up, maximising the damage and annoyance for everybody expecting that the service might come up again next week.
ā¬:
Not forget that Gael tried to spin the outtage in a positive way in the beginning as its an opportunity to modernize the old infrastructure to improve performance and reliability. Turning technical dept into something positive is almost in the āitās a lieā territory.
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Hello,
I want to buy subscription to a āworkspace planā but when I select the country I live in, the shop refuses to continue with my subscription. I understand itās an issue to deliver goods outside of EU or north America - but what is the issue with cloud services?
Thanks,
N.
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
GaĆ«lās update on the outage dated 20 Dec:
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Hi @Manoj , Hi /e/ OS team, Hi everybody,
for now more than two months I follow this thread through the e-mail notification I receive for each new answer. I didnāt participate to this thread because I have nothing on my /e/ drive, just because I donāt store anything online. Not only on /e/ but nowhere.
I saw /e/ OS supporters, some guys very angry who complained about the lack of ETA, who complained about a supposed very very bad communication of /e/ team about the status of the outageā¦
At the end, I login today again to /e/ community for another subject and found this last Manojās answer, I read it and I decided to have a look at the original Gaelās post.
And I was quite surprised to see that every week (at least) there is an update since the beginning of the outage. So that means anyone complaining about communcation just didnāt try to find the right post.
So if you want information, go to this thread Update on murena.io service outage and select the option to have notification for each new post as illustrated below
Good luck /e/OS team with this possible bug.
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So that means anyone complaining about communcation just didnāt try to find the right post.
Iām not sure your analysis is quite right. People are mad because the communication is always the same : āexperts are here, it doesnāt work, maybe next week, byeā : not a single schedule has been respected. People are probably regretting the lack of a big-ass apology and real commercial plan (no communication about compensation or subscriptions). It lacks professionalism.
Weāll see what the future has for us, but months is not a normal duration for the downtime of a viable solution. And thatās a freaking shame, I thought I had find the Grail with Murena and /e/.
Seems you only superficially read or overlooked what they wroteā¦also multiple times ;- )
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fully in line with you
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About the time of the outage, I would like just to evoke a big outage everybody knows: the worldwide outage due to a bug with Microsoft and CrowdStrike. It lasted at least 1 days for the luckiest. So it has been fixed āquicklyā. But could we compare the firepower of Microsoft & /e/OS-Murena?
So itās long but the scale are not the same.
At the end a bug is a bug and you can do sometimes nothing without a patch done by the developer; unfortunately.
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