Some people are showing such bad faith and ill will at the moment… Some will complain the fix is coming too slow, others that it’s already too late to retrieve any data… Some will say they don’t get enough information when we get weekly briefs about murena 's progress, some other will point a lack of transparency and honesty and most likely don’t even read those briefs…
I’m feeling frustrated than so many people put out the same arguments again and again and again, just whining about not being served just what they want, immediately, right now. Such entitlement…
Oh I can hear their answers already… “We are customers, we deserve better services”… “A startup should be held to hight standards or it’s doomed to failed”… I just feel tired of them forgetting how well e/os works, and how our society needs more open systems
If you don’t like murena cloud, just build your own nextcloud server ! Or rent one !
Try and ask apple to open it’s syncing services… Have you seen how intentionally badly designed is google takeout?
Murena is great because it opens our choices as users and customers. Let’s give it time to stand on its own, and give them the chance to prove they can fix this mess. If you can’t, move on to other services, because thanks to murena, you actually can.
You have not given a single argument why we should put good faith into Murena being able to resolve this issue.
There was damage dealt to Murenas in various extends. As soon as Murena get card/caldav Sync back working (after a month!) I took my data to a different service and cut my dependency to Murena cloud. I have more than 3 backups of my data and I’m syncing my data between devices with Syncthing. I have now no reason to go back to Murena, which is on the one hand a good educational lesson by Murena, but a bad thing business wise. I bought a FP4 and a FP5 and almost 3 years of 256gb eDrive subscription, but now I have no inventive to put my money into Murena unless they gain my trust back, maybe than I consider spending money again.
There is still no ETA for eDrive, and next week is Christmas and I doupt that much is happening during the Christmas holiday season, so we easily have to wait for at least to early/mid January.
Hello
Your old notes were all accessible on your PC, right? Then it is possible to install on your mobile the NextCloud Notes App and synchronize them with a different cloud. I created a “Notes” folder at the root of my cloud on Zaclys and it works fast and well
Being of good faith isn’t about being overly naive and blindly confident they will fix their issues. It’s about recognizing facts and truth without being petty.
With good faith, you cannot say murena doesn’t give us information nor lacks transparency, because they do communicate. Weekly.
If you need arguments to be a good and honest person, I don’t see how I can convince you.
It would be nice to explain me, why good faith is appropriate after 2 1/2 months and still no ETA.
I repeat myself: It is highly negligent of the Murena management to not have a recovery concept for such sensitive and potentially highly valuable user data. You can be sure that the financial damage Murena get from missing subscription fees and potential lost purchases because of this incident are now higher than the cost of implementing more redundancy and a proper disaster recovery concept.
2 Weeks outtage would be ugly but acceptable. But it was 1 month until basic functions in the cloud were accessible again and there core infrastructure is still not fully up and running.
And again, I wouldn’t be as pissed if Gael would have said at the beginning of the outtage: “Sorry folks, really bad things happened and we were totally not prepared for that. We are not sure to timely recover all your data, so please take measures to work around the outtage, maybe consider choosing a different service and we hope you come back and support us until the damage is repaired and we come up with a better plan for this incidents”.
We were waiting week after week for unsatisfying updates with no timeframe when things are going to maybe clear up, maximising the damage and annoyance for everybody expecting that the service might come up again next week.
€:
Not forget that Gael tried to spin the outtage in a positive way in the beginning as its an opportunity to modernize the old infrastructure to improve performance and reliability. Turning technical dept into something positive is almost in the “it’s a lie” territory.
I want to buy subscription to a “workspace plan” but when I select the country I live in, the shop refuses to continue with my subscription. I understand it’s an issue to deliver goods outside of EU or north America - but what is the issue with cloud services?
for now more than two months I follow this thread through the e-mail notification I receive for each new answer. I didn’t participate to this thread because I have nothing on my /e/ drive, just because I don’t store anything online. Not only on /e/ but nowhere.
I saw /e/ OS supporters, some guys very angry who complained about the lack of ETA, who complained about a supposed very very bad communication of /e/ team about the status of the outage…
At the end, I login today again to /e/ community for another subject and found this last Manoj’s answer, I read it and I decided to have a look at the original Gael’s post.
And I was quite surprised to see that every week (at least) there is an update since the beginning of the outage. So that means anyone complaining about communcation just didn’t try to find the right post.
So if you want information, go to this thread Update on murena.io service outage and select the option to have notification for each new post as illustrated below
So that means anyone complaining about communcation just didn’t try to find the right post.
I’m not sure your analysis is quite right. People are mad because the communication is always the same : “experts are here, it doesn’t work, maybe next week, bye” : not a single schedule has been respected. People are probably regretting the lack of a big-ass apology and real commercial plan (no communication about compensation or subscriptions). It lacks professionalism.
We’ll see what the future has for us, but months is not a normal duration for the downtime of a viable solution. And that’s a freaking shame, I thought I had find the Grail with Murena and /e/.
About the time of the outage, I would like just to evoke a big outage everybody knows: the worldwide outage due to a bug with Microsoft and CrowdStrike. It lasted at least 1 days for the luckiest. So it has been fixed “quickly”. But could we compare the firepower of Microsoft & /e/OS-Murena?
So it’s long but the scale are not the same.
At the end a bug is a bug and you can do sometimes nothing without a patch done by the developer; unfortunately.
The point is that Microsoft/Cloudstrike issue is the result of a bug and Microsoft has recovery process. Murena issue is the result of a misconception or maybe a no conception. What is supposed to be a service is actually a demonstrator.
I’m not a geek, I’m just involved in voluntary sector, helping young people to find a job. Cloud services are needed every day. Currently working with Google cloud services, I was on the verge to switch to Murena, just before the system collapsed. For the time being I stay on Google, and consider the opportunity to switch on a Nextcloud solution operated by a more serious french actor
Please don’t assume we didn’t not follow the issue or the communication issued.
As long as there is no target resolution date and we have no transparent actions plan, I don’t think we can have trust in the restoration of service.
Yes the company has values we do like and appreciate.
But just saying because Murena is a startup, I don’t have important data in the cloud doesn’t help at all.
As long as the company doesn’t take accountability for its mistakes and share a transparent plan on how they will put everything in place to prevent this from happening again.
Since even the weekly updates are not even delivered in time…
I am also quite pissed at how unprepared Murena was and am looking eagerly to full restoration of services. However, communication wise, they are in a difficult position:
They could give much more technical information regularly on the recovery process, but:
non technical will not understand. Worst, some would start to ask lots of question to try to understand, wasting the time of a small team
it might mean disclosing information on their infrastructure, which, security speaking, is not so great
some technical people would want to help, but again, with security in mind, that is almost impossible to organise
some other “technical” people would spit even more on them, because, well, that’s the internet
Being myself in the IT field, estimating the resolution of a bug can be one of the most daunting task: it is a bug, so you didn’t know about it, you didn’t plan for it, you are in a complete exploration and you don’t know what is ahead. It is difficult to speak in those conditions.
How is Murena going to prevent that type of event in the future? I am sure that a clear plan is brewing in their head, but anyway, that is not the time to disclose it. Let s solve the issue first.
Murena got better at communicating. Don’t be too harsh.
und wenn wundert es, da funktioniert leider nichts
Was mich ein wenig ins Grübel, bringt, ist das sie mir das Password in meinem Password Manager zur Verfügung stellen. Was bitte schön hat ein Admin in meinem Passwort Manager zu suchen? Genau nichts
Klicken Sie auf die 3 Punkte neben der Passworteingabe
Klicken Sie auf „Teilen“
Geben Sie den Benutzernamen des Benutzers ein, mit dem Sie das Passwort teilen möchten
Wir geben das Passwort nur an den jeweiligen Benutzer weiter, damit dieser es für seine Backups verwenden kann.
Wir löschen das zufällig generierte Passwort sofort nach der Freigabe. Es wird nicht gespeichert und wir haben auch keinen Zugriff mehr auf das Passwort, sobald es freigegeben wurde.
The admin does not enter your account. These passwords are shared
with only you and no one else. You can also share a password
Enter username of user to share password to
We share the password only with the specific user for their backups
We delete the randomly generated password immediately after share is completed. It is not stored, we don’t have access to this password either once it is shared.
