Service Outage Announcement: 7 Oct 2024

[radprec]

Continuing the discussion from Service Outage Announcement: 7 Oct 2024:

Fully inline with that point of view @Scytale . I made regular donation every new year because I consider fair to pay for the services provided by murena. Because of the server outage I don’t make any donation in 2025 because there is no services… So I have probably been downgraded from premium to basic user😭.

[Manoj]

reg the csv file will get back. We were working on some new features. Will have that addressed by the team.

• Folders are synced by eDrive automatically. You can disable this from settings >> Accounts >> Select account ID >>Account sync … disable items you do not want synced . Take a backup of your local or cloud files before proceeding with any deletes or changes.

[Manoj]

We are blocking 3rd party clients block for now as we have found these clients will remove the devices local copy when if enable them. As in cloud the filesystem is empty initially, you won’t be able to find any cloud backup… You can follow our backup guide & backup their data for now.

[Manoj]

Checking on this. Will update the teams response.

The subfolders inside the standard folders should be copied to the cloud .For example sub folders inside the folders like images should get copied.

[swarfendor437]

This is what I can’t understand. The screenshot states Sync is off and all other settings say ‘Tap now to sync’.

So I have an external SDHC card. Does this mean when everything is up and running it will try to suck up everything to the cloud? Do I need to backup the entire phone?

[mihi]

If your data is important to you, then you shouldn’t rely on others and take care of backups, etc. in order not to be surprise if something doesn’t work as expected or told.

Whats the rule, 3, 2, 1 to be sure you are safe with your data?

[AnonymerUser]

Internal Server Error

The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.

When trying to reach murena.io.

[Manoj]

The team has been informed to check and resolve.

[a_b_c]

I hear you. Personally i just feel like the team is stretched to its capacity and is simply concentrating its focus for future proofing the business.

[GabrielT]

When will we get access to notes again ?

[swarfendor437]

I have sync permanently turned off yet my screenshots are still being sucked up to the Cloud. Why? Header on murena.io cloud still saying service back soon.

[LucasS]

Hi,
When we can expect that nextCloud will work again on murena.io ? Thx

[mihi]

Could you give an update if it is still being processed or if there were hiccups?

[Manoj]

I would need a bit of context on what is the update required for.

[xof.e]

He’s most likely referring to those updates here:

Update on murena.io service outage

Since Oct 6 19:50 CET, most murena.io services have been unreachable. Affected services all murena.io services including drive, calendar, notes and email (@murena.io / @e.email) Over the air (OTA) /e/OS updates App Lounge All other websites including e.foundation, gitlab.e.foundation, community.e.foundation and murena.com remain unaffected. Context The reason behind this outage is related to our storage infrastructure that is getting old while the number of murena.io active users ha…

It would be nice, if we had a new date by when we can expect things like “notes” to be back running. The last update mentiones 5’000 users per hour, but as we don’t know how many users there are in total, it’s a bit difficult to find out by when we can expect things to function. It could be a matter of days, weeks, months. What do we know how popular murena is?. It’s possible that I’m one of the last users to get back, so by when would that be???

Why is it so hard for the murena team to understand, that users wish to have dates communicated rather than having to check back on all these pages again and again on their own to find out when the service is coming back? Every week I’m wondering, every week I’m coming to these websites only to find no new communication, and if there is communication, it’s vague as “5000 users per hour”.

[mihi]

@xof.e

@xof.e

It would be nice, if we had a new date by when we can expect things like “notes” to be back running. The last update mentiones 5’000 users per hour, but as we don’t know how many users there are in total, it’s a bit difficult to find out by when we can expect things to function. It could be a matter of days, weeks, months.

Explained my context pretty well. Almost a week past, not sure I remember the team wanted to do some checks. I don’t know it went well.

[wild]

any ideas how long do you still need to restore my backup files? 11 days later I have zero reaction on my ticket yet…

[Manoj]

Pl DM me the ticket # or the email ID you need the backup on.

[gaspachok]

Hi there, sorry for asking a question that may have been asked many times already but I could not find it in the threads. The folder app just reappeared in my murena workspace. However, I cannot find the MurenaRecovery folder mentioned in the recovery guide.

Should I wait for it to appear ? Or does it mean the data have been lost ?

Thanks in advance for your help

[Manoj]

@gaspachok

I cannot find the MurenaRecovery folder mentioned in the recovery guide.

This should show up in a couple of days. Have asked the developers to update this information in the guide. The data from before October should show up in a read only folder.