Hi, for me everything is working again, including synchronisation with the nextcloud client on my computers, since I checked the box indicating that I had made the backups.
2 Likes
I donât have nextcloud at all, have backed all data that had got sucked up after partial restoration, but still 1 Gb of cloud stoeage used out of 20 Gb which I can only assume to be email. Do I have to back this up as well? Recently been getting account error messages again at bottom of notification screen.
I havenât received any âMurenaRecoveryâ folder since the files have been back. What to do about it?
1 Like
Dear @Manoj, thank you for your great work.
I have a problem and donât know where to ask.
Since yesterday I canât download files via shared links on my disk space. I can download if I log-in into my account directly, however shared links of files give 404 error when attempting to download those files.
My friend with paid plan account has got the same exact problem. Files that are uploaded and shared via share-links canât be downloaded via those links.
Is this a known issue? After the end of the outage I had 6 weeks of fluent work on my disk space, however since yesterday the files can not be shared anymore.
1 Like
Thanks for sharing the issue details. Passing on to the infra team to check and revert. Since it is the weekend their response may be delayed. This is not a known issue to the best of my knowledge.
3 Likes
Thank you so much for your prompt response, Manoj. I feel much better now, knowing that Iâve been heard 
- After clicking the âdownloadâ button, we get this:
https://imgur.com/a/W5aDTVW
1 Like
Same problem here, @Manoj. However I am on a free account (after two years on a paid one - downgraded during the extremely long cloud outage).
All the links I shared with my friends give error when trying to download the documents :((. Very frustrating. Had to upload everything to another cloud.
An update: An internal issue has been created regarding Murena Workspace not allowing shared documents to open . Issue has been assigned to the infra team to check and resolve. Internal issues are not visible to all - will update if there is any progress on it.
2 Likes
Thank you very much, @Manoj, for all your help.
Wish you and the whole Murena team a fruitful working weekâď¸.
Hello, Murena support forum.
In the past few days all my shared files, photos, documents donât work. I mean by that the mere fact that they are still accessible for me in the account, however whenever my friends try to download them following the shared link, they see the files on the linked page, but canât download them. An error occurs when we click the download link. I am depressed by that fact. But much more from the fact that nothing is reported anywhere. We just got out from the neverending outage that was driving us insane for about 4-6 months⌠and now I/we get this. I opened a ticket on helpdesk 72 hours ago, got no answer. But itâs nothing new, happens all the time. Today I wasted for about an hour searching for any information about this new bug/problem and by accident (a real accident) I saw this very long (very very long) forum thread where people are complaining and reporting problems. What drives me crazy even more is the âsecrecyâ of everything.
@Manoj, the Murena representative here, just wrote in his answer:
Issue has been assigned to the infra team to check and resolve. Internal issues are not visible to all - will update if there is any progress on it.
At least make it VISIBLE, so people know whatâs going on. At the very least do that, for Godâs sake.
And, by the way, after all the reports @Manoj writes
An internal issue has been created regarding Murena Workspace not allowing shared documents to open
Wrong, Manoj! The issue is not the âopenâ, but the inability to download shared files. For example, pictures are perfectly seen on the âdownloadingâ page, however documents and archives (and the pictures themselves) can not be downloaded from the page! The problem was outlined clearly by the two previous commenters. At the very least read carefully what people write to you.
I apologize for my tone, @Manoj, I really am. However this repeated disregard and unprofessional attitude towards clients/ towards the entire project is simply stunning and depressing.
Kristi from Italy.
Hi @Kristinna Pl share the helpdesk ticket # on which you are not getting any response.
Reg the issue on the shared documents throwing errors shared by @dennis25 @EmillioSantos in the thread above there is no update other than the developers are working on resolving it. They have identified a possible reason but not sure it if it is what is causing the issue and need to test and debug further. I would wait for something positive before sharing it on the forum.
The team is testing the internal sharing of the MurenaRecovery folder. We hope to begin sharing it with premium users by next week.
1 Like
The issue with shared links not working should be resolved now. Pl check and let me know if it is still throwing an error.
1 Like
Dear, dear @Manoj,
THANK you so much for your help and this great update!! 
The links indeed seem to work again, just checked a bunch of them. 
1 Like
No joy here. Canât upload a .pdf. Sent screenshot to helpdesk personnel dealing with this. They saw a key at top of screenshot thinking I was using Hide IP when it wasnât active, it was Ad Away! It has been suggested I use Nextcloud which I donât want or need. I just want to be able to do before the outage occurred.
I do NOT want Synchronisation, I just want to upload files I want to share, end of.
Additionally I am seeing recent screenshots when I open the Files folder on murena cloud, this should NOT be happening.
Update. I can upload via SR Iron but not the default browser that comes with /e/OS. This needs sorting!
Same as ElectricWitch, I havenât received anything or any folder " MurenaRecovery" in my âFilesâ application⌠I have been very patient maybe a little too muchâŚ
Is there any mail support to finally get my files back ??
Yeah, you missed the first recovery mail they sent with the zip and I suppose you didnât tell them about it and now for the folder have to wait a little bit more.
after the murena.io storage service outage on beginning October 2024 the nextcloud file service still not up for regular user.
will it come back one day ? is there something special to do to got itâs usage back ?
good vibes to all staff. regards