Of course it is OK to do that. I myself saved an export to my PC but I saw this as “another backup”.
After I updated to e-2.9 I followed Manoj’s guide above, Notes were synced again successfully.
Hi Manoj, thank you very much. Everything now works again as I expect.
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If I remember correctly, some users activated it online and started using it. From all the communication it is advised to have a backup of device since a dataloss with sync is possible.
The disclaimer you have is good, so people come and check latest info.
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Is Nextcloud desktop client considered 3rd party too?
I need to have my files synced on my computer again. I have all my material backed-up in another place so it would be wonderful just to have the possibility to log in on pc again.
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@Manoj Thanks for sharing this
I just happened to stumble upon this today - I immediately took the steps and now my murena fairphone 5 is syncing like before and all seems to be as it should again.
However, either I oversaw something or I’m not sure, but this little bit of information was definitely something I would have appreciated having as soon as it had been available. As a premium subscriber to the service and having now gone about half a year of not having access to really anything (I fully integrated the murena (nextcloud) services for my professional life) during that time, I have since pretty much found open source alternatives for everything. besides the calendar and contacts syncing, it’s going to be a while before I am able to switch back again…
Again, I pretty much assume that this news had been shared and I just simply overlooked it somehow - but: I really wish this step had been presented WAY more prominently.
Sync of notes restarted with v2.9. It was not working post the outage.
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NextCloud Desktop client should work if you enable the Client Synchronization toggle in settings
See what is happening now:
I can’t help but get the uneasy feeling that murena needs additional funding to stay afloat due to the cost of repairing the damage. They should be upfront about this. The problem is their is a global cost of living crisis which limits spending power. I already raised a ticket on GitLab about this. I have synchronisation off. I never had this issue where I was not allowed to choose what files stayed on the phone/computer and what files I wanted to upload to the cloud prior to the outage. I have had to share essential knowledge to a V.I. forum and ZorinOS to Internet Archive. I nay also need to move to Mega as an alternative for other items.
Moi depuis que j’ai réactivé Nextcloud, ça me met systématiquement un message indiquant “Votre serveur est obsolète” (mais ça semble fonctionner).
Since I’ve reactivated Nextcloud, I got an error message telling “Your server is obsolete” appears (but it seems to work anyway).
Hello Support, Hello Manoj, Hello Everybody. I’ve tried the official murena support Kontaktieren Sie uns , but my request about at least partially refunding my money and recovering my data (STILL waiting) doesn’t get processed (i dont get a copy via mail, so i have to assume that it is just lost). I’ve tried it three times on different days. Interestingly, i’ve sent a different request via the same helpdesk form concerning a different matter (not concerning refunding and outage, that is), and i did get a copy of that one.
So do i have to assume that there is some kind of censorship when processing helpdesk requests - some sort auto-blocking of requests concerning refunding and data recovery?!
Anyhow, my only way of getting heard seems to post my request here, in the hopes i’ll get a reply. Lets try, this what i unsucessfully tried to send to the helpdesk:
Dear Customer Support
I signed for an 1TB Premium Cloud Plan on 15.03.2024 and was like everybody else affected from the outage since October 2024. I am still waiting for data recovery: your notice two months ago (Meine Dateien nach dem Ausfall von Murena Workspace sichern) said, that “time after time” the recovered data will be provided in a folder named “MurenaRecovery”. That has not happend since.
What has happend on the other hand, is that you automatically charged my PayPal-Account the annual prescription fee of 108.25 € on 14.03.2025. So regardless of the fact that i only could use your cloud space for roughly 6 months (15.03.2024 - 07.10.2024), i already have paid for 24 months.
I consider that, to say the least, very little sensitive towards clients, that have taken the brunt of your outage desaster. I also consider it not legal to charge clients for services that not have been provided. So here is what i have to demand from your company:
- I still need my data back and i demand a reliable statement on when this is going to happen.
- I demand a 75% refund of the money i paid you, which corresponds with the timespan your cloud services did not work (respectively i will choose to not use anymore in the future) during the 24 months i already paid for. I see good grounds to demand a full refund as a compensation for the ongoing outage, but i am in good faith willing to pay for the timespan the murena cloud actually worked.
- I demand that you will not charge me for another prescription fee in the future as i only want to keep my premium cloud plan until i get my data back. As soon as i get my data recovered, i will download it and downsize to a free plan.
Thank you for taking care of my requests. Despite that your company gives me headaches, i hope that you as a person, that is affected by the stress that the outage caused, are well.
All the best, MK
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Pl DM me the helpdesk ticket # you got when the issue was raised. I can pass it on to the helpdesk team to check and revert on the refund. The earlier helpdesk email IDs have been disabled as they were too many. The contact form is the way to handle helpdesk complaints.
Thank you Manoj a lot for being there. I was about to reply “that’s the thing, i did not get a ticket” but then i checked my SPAM folder…shame on me, embarassingly for me i DID get a ticket for everytime i popped in a request. So everything well on your side, it was my spam filter. But i didn’t think of it right away because the ticket to another issue came through, so i had to think that something is fishy with your helpdesk…but it’s not. Sorry for blaming murena on that one! public disclaimer: murena does NOT block out helpdesk requests!
I’ll PM you the different ticket numbers, so that the requests can be merged.
Well, then please edit your previous post.
I’ve downloaded all the files that have appeared in the Cloud and deleted them from my 20 Gb of storage, now only 1 Gb of storage being used which I guess is Email. I am still getting the banner at the top of my murena account page saying it will be back soon. When? I have just had an email to say my annual subscription has been taken again for the 20 Gb but don’t know when I can start manually moving stuff to the Cloud. Getting frustrated.
Hello,
on the march 5th update it says: “File storage is now fully operational and /e/OS eDrive is syncing”
it’s not for me.
- There is no recovered files folder when I log in via the web interface
- It’s not clear to me when the file synchronization with the desktop nextcloud client will work again.
is this working for anybody? Did I miss something?
Also, I understood that once file sync via nexcloud works, whatever is on the local devices will be replaced with what is on the murena cloud. so should I upload my own backup there via the web interface?
regards
Josua
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Quite a bit … here is this week’s Development Updates
Hi,
I’m glad that Files are back, and I’ve received the archived and backed-up files in an encrypted format. Thank you for the recovery!
However, I’m still unable to connect to the dav/davs/Nextcloud services. On my Ubuntu machine, I’m trying through the Online Accounts section, and on Android / /e/OS, I’m using the Nextcloud app. In both cases, my credentials are not being authorized when connecting to murena.io via WebDAV (dav/davs).
Is the service still under repair, or do I need to adjust some settings on my clients?
Third party apps are still blocked I think.
Murena.io has a checkbox to allow synch from your Smartphone.
Not sure if this answers all your questions.
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Thanks. I’m interested in selective unmirrored backup and Files usage.
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