[Solved] At /e/ v0.20 Update Covid 19 App failed

With the Upgrade to /e/ v0.20 I had to get help from devs when the UK NHS Covid-19 app failed.

At this update the current “MicroG with Exposure Notification API” was not delivered with the /e/ Update and Exposure Notification (EN) had to be installed manually.

Since writing this post there is now found within the Official Support topics a page covering the wider subject, microG, and within that page:

The issue “Contact tracing is off”

Why did it happen?

  • To provide maximum privacy and security Microg Core is provided by /e/ with no Exposure Notification.

  • If you want to use a Contact tracing App that uses EN, you must install /e/'s MicroG Exposure Notification API manually.

  • It is only available from Apps.

  • If you were using a contact tracing App that uses EN and an /e/ version update is installed which happens to contain a version of MicroG Core more recent than your existing EN; then that version of EN will likely be dropped and your contact tracing app will no longer work.

The fix

  • Make sure the device is connected to the internet.
  • Navigate to Settings > System > Advanced > MicroG > Click on Exposure Notifications (tap to add…) , which opens up the Apps store
  • microG with Exposure Notification API should be available for install.
  • OR From Apps store, select Categories tab and scroll down to System apps and click on it.
  • Click on Install button.
  • Open your Covid tracing app

With the screenshots

Navigate to Settings > System > Advanced > MicroG > Click on Exposure Notifications (tap to add…) , which opens up the Apps store

  • Exposure Notifications is Off
  • About MicroG Services Core Version number has suffix (noen)

In Apps microG with Exposure Notification API should be available for install; > Install

It is probably unneccessary to return to MicroG Settngs

  • Exposure Notifications is actually still showing Off
  • About microG Services Core Version of MicroG is a full version. that is, (noen) is no longer seen.

Open your Covid tracing app (this turns EN on).

MicroG > Exposure Notifications confirms all ok.

Stay strong, Stay safe

3 Likes

That link is no longer working

Thanks for pointing that out; link edited and updated.