Spotify doesn't start after last update

/e/OS Devices Samsung
1

Hello,
After the last update, spotify doesn’t start. Spotify logo appears and apply is stuck at this moment.
I am the only one ?

Best regards

2

Hi @TheMajorTom please can you share details as to from where you downloaded Spotify was it from /e/ Apps and which device are you testing it on.
We have another user raise this issue yesterday so wanted to check the details.

3

Same problem here. I have s7 edge bought from e website. I tried spotify both from app store and aurora. Still only spotify logo and doest start

4

Pl can you try downloading an earlier version of Spotify to check.

5

Same problem here with fairphone. Deinstall also didn’t work. Also install with yalp/aurora brought Spotify not back

6

How can I install earlier versions?

7

Hello,

  • I have downloaded spotify from Apps.
  • I have a Samsung galaxy S7 (herolte)SM-G930F + last update available

EDIT : I’ve tried with an apk from Apkpure and it’s works. With the old and the last version(8.5.23.686) on apkpure

8

I also have a old version. and it works. AND: Now i installed the latest version (from uptodown) and it works tooo! --> Problem seems to be in the /e/-Apps

9

From aurora store now it is working. From e app store not yet

10

The Spotify Lite still don’t work and Spotify now works - both from Aurora.
The problem is the I have to use Spotify Lite because my phone goes to the internet thru a VPN and Spotify blocks it.
So, I’m still out of luck here :neutral_face:

11

I block the automatic updates from e app store or it will update with the not working app

12

This workaround works d’or me (hero2lte)

13

Problem still there on my Fairphone 2. Shall I file a but report?

14

Yes Do.

My problem was related the mail serves ofy local service provider. I asked them to whitelist e.email.

E.email support for send me ( via pm) the mail I support to revive.

Koen

15

Gitlab issue 109

1 Like
16

I uploaded the log of the failure, as requested by @rhunault

17

I ssue was moved to another project.

New issue: Spotify doesn’t start

But a recent update of the Spotify app (V. 8.5.29.828 of 2019-10-25) solved the issue for me.

1 Like
18

Indeed, since this update, the application starts with an installation from “Apps” by /e/ .

19

This may have been an issue on the Spotify app side. Good to hear it is resolved.

20

I don’t think so, because the apk from apkpure or aurore worked perfectly…for the same version of the app… honestly, i don’t understand…XD