For the past 3 weeks I have been unable to log into the Evo car sharing app from BCAA (British Columbia Automobile Association), distributed through the App Lounge. I have been able to use my email and password to log into the Evo web site, so I know they are correct; but I have not been able to use the same credentials to log in using the app, which is required to reserve a car and use it. So, I have not been able to use the Evo service.
I did call BCAA about this issue, and they were unable to help.
To be clear, I have set the Advanced Privacy settings so that the Evo app can access my location, and I have the blocking of trackers turned off for this app. Still, when I enter my VALID credentials (confirmed through the Evo web site multiple times), I immediately get the error message “Oops, We don’t recognize this email address or password, please try again”
Has anyone else had this issue? And, is there a workaround or fix
are you able to attach a cable from a pc/laptop and run adb logcat while you provoke the login error on the phone? it will be fast scrolling so mark a line before you initiate the login button to see the affected lines
the log lines will not help you directly, but attribute it to the missing API
I will try to get the logs.
I have been having the same issue, i try to log into the app and the system does not recognise my id and pw (but if i try through the browser it does) I will try tonight to get the logs and I will post the result here.
Update from OP. I updated my device to /e/OS 1.10, and the Evo app was still not working. However after deleting and re-installing it, I was able to log in and book a car just fine. Not sure why, but there you are.