I am not a heavy phone user, so I have the Murena email app on my phonet just because it kind of put itself there. I have rarely used it as emails through Murena take several weeks to transfer. I got some messages earlier from Murena this year, on my phone, telling me to ‘accept’ their Terms of Service, or my account would be deactivated on 11th April. When I tried to log-in to comply, my password wasn’t recognised, and so when I got alerts about it, I just ignored them. However, now, when I try to access the internet on my phone, I am connected to wi-fi, but not connected, and this has happened in three different places where I can normally use the wi-fi. The penny dropped this evening, that I could go into Murena on my PC, and I have changed my password that way (the option wasn’t available via my phone). I am trying to find the Terms of Service so that I can read and ‘accept’ them, but I cannot see where it is. Can anyone help?
OK, thank you. The ToS won’t appear once I’ve logged in, so it looks like I’m going to have to contact them directly and ask how I can read and accept, now it seems my account has been deactivated. Can you please tell me why Murena has anything to do with my phone having internet ‘connection’ but ‘no service’, if you know? Thank you.
The fact you’ve logged in on your PC means your account is active. Double check your account information on your phone.
Your murena account has no bearing on your wifi or mobile data connection. They are separate issues. You are not required to have a murena account at all.
OK, thanks, Baggypants. I am looking at my phone under the Murena app, but I don’t know how I can double-check my account information, or do anything with it, especially when my phone shows ‘No internet connection’ the whole time.
Should I start a new topic asking about restoring my internet connection? When I go into ‘settings’, the wifi password request does not appear, I am ‘connected, no internet’, yet I have my wifi switched on at home. I have no clue what to do.
Phone model is SM-G960F
System version is 0.19-o-20211023142277-stable-starlte
Under ‘settings’, I’ve gone into ‘users & accounts’, and can see my murena email listed. When I click on that, I get ‘account sync’, and ‘account extra settings’. I don’t know what to do with either of these, if anything. I see ‘sync is off’, under ‘SMS - Sync messages (beta)’.
Yes, this is something I have been meaning to do, and I think it’s time I do it now.
Ahead of upgrading, I am right now using my phone’s charging cable to transfer photos and videos from my phone onto my P.C. That’s fine and it all works okay. But regardless of whether I choose for the USB to ‘transfer files’ or ‘transfer photos (PTP)’, my P.C. (Microsoft Word) opens just the one same box, to look for and transfer photos and videos. But I have other things on my phone, inside ‘files’, ‘contacts’ and ‘notes’. Do you know how I can transfer these things? Even without my phone currently not having internet connection?
I’ve managed to transfer some things to my PC, and the other things I have taken notes or copies of in other ways. So I am ready to upgrade. But how to do this without being connected to the internet?
Thank you.
I can’t access the internet, no. I am on PAYG, so haven’t tried using mobile network. If this is the only way, maybe I should top up with giffgaff, £6 goodybag? Do you know how much time it would take to do things, as otherwise I’ll be paying 10 pence per MB.
First please check Aeroplane mode has not accidentally switched on.
Am I right in assuming that your PC is using the same router?
Am I right in assuming that you switched the phone off and back on again?
There is a further Soft reset on a Samsung. Hold Power + Volume down for over 10 seconds until it powers off.
How long has your mobile been offline? Did anything happen when things changed?
Perhaps you should try resetting the router. It may have a reset button. Or simplest unplug it make sure all the lights go off, wait 30 seconds or more before plugging it in. Watch for any warning lights. Perhaps try connecting your phone before any other device.
Is there any possibility of any other “problem device” connected to or sharing the router?
