I am running out of space in my corrent cloud plan, so I want to upgrade. It took me a while to resolve a strange loop that kept telling me to sing in, but then denied my login, because a plan for this cloud account has already been bought with an existing shop account…, after which none of my existing accounts seemed to work. After resetting the password to my Nurema Shop account, that error-message did not appear anymore.
However, now, I am unable to add any cloud plan to my basket. Thee basket is immeditely emptied…
Please help, I really want to upgrade my cloud storage…
Hello !
I have the same problem, I want to move to a 64 GB space, but impossible since a week with the message " * Murena cloud subscription has been removed from your basket because it can no longer be purchased. Please contact us if you need assistance."
I have been contacting customer service for several days, but nothing is happening and my new phone can’t sync…Murena really needs to improve on this point to keep a serious image and a real alternative to Google.
I am a German customer and when I log in, and return to the shop it changes to the French version and I’m not logged in. When I want to log in, it returns to the German version and I’m still logged in. Back on the cloud plans I couldn’t chose one because I was on the French website without a login.
Changing the language version for the cloud plans manually did solve the problem.