Hello, for Helios have you been able to subscribe with the app?
I’ve been trying to subscribe for several days with my S7, but the identity validation process does not work:
- ID card/passport validation not easy but seems to work
- selfie validation not successful (camera is closed after 1 second, which is not long enough to analyse the face)
Maybe the app works well afterwards, but I am not able to subscribe as it is the only way to do it.
I’ve asked for technical support but I’ve not got any news up to now.