Update: I asked to re-activate my identifier/digipass and they did that for me. I was able to set up the Triodos app now. Problem solved.
If you have a username and password to log in to the bank account, you can use those too.
A big THANK YOU for all who helped fixing this issue!!
Thanks very much for the suggestion. But I solved it by calling the folks at Triodos.
Maybe others can benefit from your solution. I hope so very much.
The Triodos customer service was understanding, but couldn´t suggest a solution for my problem. Luckily, I found a solution and told them what it was.
The person who answered me told me more clients (including herself) also rather use a device without Google services or Apple services. Unfortunately, Triodos doesn´t offer apps that aren´t dependent of Google or Apple, she wrote.
In my e-mail I wrote that I had to consider leaving Triodos if my problem couldn´t be solved. Thatâs why she ended her reply by saying: I hope you wonât leave us. Good luck with your deliberation.
I was able to install the Triodos app but as soon as it got the the bit where you record a video during the set-up process it just told me that I needed Google Play services. How did you get around that? Perhaps the UK and Netherlands apps have different requirements. I guess so.
For that, you could use a third-party app like Block Site or block it on a DNS level via DNS Adguard, Adaway, etc. So carry out this tweak and it should fix the issue of the Starling Bankip app not working on rooted devices."
Does anyone know how best to do that on /e/ OS? I just had a quick look in Advanced Privacy settings and I canât see anywhere where I can add URLs to block.
If you donât have one, ask Triodos for the digipass (looks like a calculator, but small) and use that to setup the app. I had one lying around which was deactivated by Triodos because they wanted us to log in with the mobile banking app. So, I still had the password for the digipass. When you get a new digipass, you have to setup that first and then setup the mobile banking app.
I have a digipass for my business banking savings account with them. But they told me business banking cannot use the app. And when I tried to set-up the app for the personal savings accounts (I actually just wanted to open a new account but presently the only way you can do that is using the app) I couldnât get pass the bit when you record a video.
the Tridos (both UK and NL) App calls a function for the face verification that doesnât exist with /e/, no way to fix this currently from /e/s side - Problem with Camera on Triodos Banking App - #2 by tcecyk ⌠Digipass seems like an alternative way for authentication (if available).
for the Starling workaround you propose⌠a (temporary) domain block that isnât covered by AP you could use nextdns or rethinkdns for - basically a remote DNS is doing the blocking then.
I was not presented with any digipass authentication option. But perhaps I wouldâve been if I already had a digipass to login to my personal accounts (I donât, I just login with username/ password for those - the digipass I have is only for my business account and those canât use the app at all. Itâs all a bit of a confusing mess. Shame because Triodos are orders of magnitude more ethical than nearly all other banks)
You are right about business accounts. They still use the digipass for banking. If Iâm correct, for personal accounts, you can also use the username and password to register the app on your phone. But, if you still canât register that way because you still have to identify yourself by making pictures/recordings, I would ask Triodos for an extra identifier to use for your registering. You won´t need that thing anymore after registering for the app.
Since this week i have a problem with the KNAB and ABN-AMRO app in the Netherlands, that i cannot scan the QR-codes on IDEAL payments anymore or Login to my bank-account.
On the Dutch group i found someone else with this problem and it looks that it comes with the new update of the apps. On my old phone it was working with e/os version 1.10. (old version of the app)