Samsung Galaxy 9 refurbished with preinstalled /e/OS, fully updated to 3.2-s-2025102253900
I am very happy with the phone but now Maps will not start, a symbol appears in the middle but it doesn’t open. This is very inconvenient because we have a car that only navigates by connecting to Apple or Google and I had found Maps offers the best alternative.
I can’t reinstall it, can anyone help, please?
via Settings → Apps → (upper right: show system) → Maps: clearing the cache.
If you clear storage too, the map downloads would be gone and need to be re downloaded - as a last resort.
Thanks very much for the quick answer !
I deleted the cache and the storage and it opened.
Then I downloaded my map again, configured it a bit and tried a route and it looked good. But when I closed it, it would not start again. Just the same as it was.
is one map all that you need for it to crash? which one? I’d want to reproduce.
One can always look under the hood to see the reason.
I only downloaded Germany Saxony, which used to work fine.
I deleted cache and storage again and it opened after a very long wait.
Then I downloaded NW Czechia and tried a route there. Funnily enough it still seems to have a map for Saxony although it clearly showed storage and cache as zero. And after another long wait it has started navigating. I will try it out.
I will test it as soon as possible.
So I tested it and it navigated all right.
When I got back, I turned off Maps and it doesn’t start again.
New this time, an error message “invalid input provided”
and it sent a report entitled “Magic earth initialization failed” with file phoneLog.txt
15 minutes later, it starts!
do you use sdcard storage for map data? (I guess not, just to be sure)
No, no SD cards. The phone has enough space
My impression is that it is not directly connected to deleting the storage, it starts occasionally and very slowly
any space or resource constraints in the S9, as to close to full space?
you still got that txt and can upload it somewhere?
Hello tcecyk
thank you very much for your trouble.
The storage is 52 / 64 GB, 81%
I will see what I can remove, there are some unused apps.
The text file is enclosed
Best regards
David
(Attachment phoneLog.txt is missing)
Text file rejected.
Here are the last two sections of the text as pic file.
Is that enough?
Best regards
David
use a pastebin. The screenshots look all fine.
for references, there are Maps / MagicEarth issues now and then, but nothing that describes the start failure.
The Feedback threads can have bugreports hidden in them possibly.
I managed to get the storage down from 81 to 70 %
And I found it does have a preinstalled SD card and Magic Earth has been storing maps on it so I deleted them in the connected computer and in the mobile but it still showed the maps in the browser so I deleted cache and storage again in apps and then the data disappeared in the browser.
But it still does not start, although it did once in-between.
There is a folder for crash logs but nothing in it
May I suggest, if you have been starting Maps indoors, you stop doing that (for 48 hours). Clear Maps storage again, go outside, turn Maps on, walk 1 km. At the furthest extent of your walk are you able to set Home as destination. Does Maps track you? Once there are you able to “Set Home”?
I would expect (in my part of the world) that would work without a downloaded map.
Does that happen, so far?
Thanks for the suggestion, I did that and it worked fine.
There was no option “set home” tho, I saved it as a favourite destination
Although this is only a detail I believe it is part of “Maps training” Home should appear as a prefilled title for the top of Favourites. I may be wrong but I think this is logged to cross check location and help avoid Network location errors. I believe it important to set Home from GPS hence set it on return from a successfully tracked journey.
Your title “Maps does not start” may be in part the demand placed on it on Day 1. Having Maps open on any fairly local journey is good, bus and especially train journeys improve Network location that in turn helps GPS.
If we fixed “Maps does not start” and you recorded say 3 successful starts local to home, it is fine to download your region’s map. Does this introduce a new problem?
