Hello,
I just installed the new update for my Samsung S9+ and now the setting app keeps stopping.
Any ideas?
Regain your privacy! Adopt /e/ the unGoogled mobile OS and online services
Hello,
I just installed the new update for my Samsung S9+ and now the setting app keeps stopping.
Any ideas?
Regain your privacy! Adopt /e/ the unGoogled mobile OS and online services
a logcat would be invaluable. You can add on-device logcat apps, but its such an amount to scroll through. Can you debug with adb as in Create a log @/e/ ?
Hello Tcecyk,
I tried adb on my old Mac but that wasnât a succes.I already tried different launchers and test "netwerk and internet"but that keeps chrashing.All my other "settings"work as normal.
In the past the old e/OS/ stayd on device,so you could install an old version,but now the updates dissepere.
I had no problems with the e/OS/20 dev.
Itsâs very important that I can set private dns and so.
Greetings Johan
There is a setting in Updater app which controls this
Hello Petefoth,
Thanks for the tip but
i looked in these settings and remove is already unchecked.
Itâsall strange,first time i have a problem with dev.update.
Greetings Johan
this install looks sensible: https://www.xda-developers.com/install-adb-windows-macos-linux/#adbsetupmacos
I donât know how often you work in a terminal. The folder navigation you quickly understand I think. When you finally run adb logcat
and reproduce the settings crash, you can either copy the last ~100 lines in the file into a pastebin or reproduce it while you pipe the adb logcat > logcat.log
output into a file.
For valuable crash stacktraces, look for âExceptionâ, followed by lots of " at ⌠" lines and a âCaused by:â
Hello,
Iâm really sorry but I know anything about computers and so.Thatâs wby I bought a phone with e/os/installed.
Is it possible that I send my phone to you or someone who know about phones?It wouldnâbe a hurry job because I have spare phone.I donât k ow anybody who can work on phone.Ofcourse I would pay for the work.
Greetings Johan Verstraete
You say the Settings App is crashing when opening âNetwork and Internetâ?
Then you could try to reset âReset Wi-Fi, mobile & Bluetoothâ in the System â Reset Options as shown in Reset your /e/phone to Factory Settings (do not reset to factory settings, only the first option)
If this does not help:
make the settings app crash a few times (to make it more obvious later in the logs) and create a bugreport, one of us filters out the relevant log lines for you and creates an issue with it.
Here is a help text on how to create the necessary bugreport zip file after your crash occured and options to share it. I updated it with current screenshots: [HOWTO] Create a log (a bug report) easily without computer - #10 by tcecyk and you can also follow the original descriptions.
Share by mail (my username at @e.email) or move the zip file into a synced Folder and share a link to it from the web interface.
Hello,would be sending the v20 update for my Samsung S9+ android 10,to me an option.Its strange the v20
Update vanished because i only manually wipe an update after long time.
Thanks and greetings Johan Vetstraete
(sorry I edited my answer, you canât see this via mail) - can you give the network settings Reset a try as described or is âSettingsâ crashing at the earliest when starting it?
If you bought the phone from /e/ and feel overwhelmed I think you can mail support.
I wonder if youâre affected by the S9/S9+ stable ota upgrade process hiccuping on your settings.
Can you share your /e/ version (full length - like /e/OS-0.21-2022011415⌠+ Android 9 or 10) ? it would be included in the bugreport file if you want to create one
Hello,
The /e/ version is: 0.21-q-20220124158536-dev-star2lte and on android 10.
Iâm really sorry but tha debug is asked to much for me.I donât even remember how I maked that what I send.
The guys that work with code all the time must be able to shift whats inportant for the problem and what not,its there job.Sorry that its to long but can someone help me out?I pay for it,with pleasure.
Greetings Johan
ok I understand, no bugreport file. But can you give the Network (!) settings Reset a try? if the navigation path to go there does not crash it is worth trying:
Settings â System â (dropdown) â Reset Options â Reset Wi-Fi, mobile & Bluetooth
As last resort - and only if you have all your files backed up and are desperate, you can try the application preferences reset and finally a factory-reset. This will erase all your data though.
For local support you can post to Find Local Support - /e/ community or really any local phone repair shop has people capable to use adb
. Just show them this thread.
Hello,
First thank you for your effort to help me.
I did reset of wifi and bluetooth,and now i donât have wifi anymore.
If I do factory reset,will I still have /e/OS?
greetings Johan
Hello,
I tried to reset wifi and bluetooth but without result.
I appreciate the effort to help me out,thanks.
Wrote an email to Oneclickroot and hope they can help me out.
Greetings Johan
Ps: now I have no wifi
If I do factory reset,will I still have /e/OS?
yes, all your user-data and apps will be erased though. If you have your contacts synced and photos saved online or downloaded you could do it, then reinstall all your apps and setup accounts afterwards.
If this does not bother you itâs a way to go forward without outside help.