OS think's I'm offline even though i'm not - captive portal server?

Hi,

I use /e/OS / Android 11 on my FP3+
Besides that I really should upgrade the OS, since today my mobile as well as my wifi connection both state that the device is not connected to the internet. However: I’m online and can use my browser as well as messengers without any problems.
Some apps, however, won’t work as long as the device won’t state a proper online status.

After some research I found a thread that says I might could fix that by changing the “captive portal server”.

I used thermux to get the current server set and got “null” as a return, as expected as a default.

So, before I look for alternative captive portal servers I thought someone here might as a tip - or other troubleshooting threads for me?

I mean: Obviously I don’t want to put “google.com” there :wink:

Thanks!

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online servicesphone

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Hi,

I have been facing the same issue for 2 days on a PIXEL 4XL (/E/OS v1.7-20230110250404). I tried a different SIM card in my phone, and the behavior is identical. I tested my original SIM card in another phone, and there is no issue. I’ve reset the network settings, but the problem still persists. If anyone has a solution…

I fixed it by updating my /e/OS from 1.x to 2.0

0 - Backup data
I simply export contacts, messenger chats etc “locally” to my phone and run adb pull /storage/* <targetpath> and note down passwords, if required, to a sheet of paper

1 - fastboot

2 - Download the latest stable build (for FP3+ follow this link: https://images.ecloud.global/stable/FP3/)

3 - unzip the just downloaded archive

– IF YOU’RE ROOTED AND WANT TO KEEP IT THAT WAY –
3.1 - open the install script flash_FP3_factory.sh, search for oem lock and just remove that line

4 - chmod +x flash_FP3_factory.sh and run it

– IF YOU WANT TO KEEP YOUR DATA –
4.1 - just hit enter when asked if data should be wiped (otherwise follow instructions to wipe data)

5 - Wait till done & reboot

(6 - Burn the sheet of paper with the passwords as soon as you don’t need it anymore)


Even though I successfully updated without any data loss and kept root that way, ALWAYS backup your data BEFORE flashing anything

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So this is the only solution?
This seems too complicated for me…
I did try to make a start by doing a back-up of my whatsapp but that doesn’t even work. In an act of desperation I want to back up my whatsapp to a google account. When choosing for a google account to make a back up, there is an error. I give my gmail and it says this account already exists on this phone and I can’t go any further. But it specifically says that you have to enter an existing account…
But other than that I don’t even know how to do step 0.
Is there another way this can be fixed?

As I just saw on Twitter/X: They’re hosting a live stream right now celebrating the /e/OS 2.0 launch.

So my best guess here is that the issue with the offline-status has something todo with that, as they might setup / upgrade some service servers.

So there’s pretty much just 3 “solutions”:

  • just wait till the issue resolves itself, maybe it’s fixed by the end of the week
    or
  • wait for an update for your device to appaer as a usual system update
    or
  • update it yourself, either manual as I described above or by using the “easy-installer”. Just check out https://e.foundation for further info
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Thank you! Fingers corssed it will be fixed because the last update was April 2022, not expecting anything any time soon…

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This is something to fix, you should be getting updates nearly every month! What is your build and version string?

A similar date features in this reply.

The phone saying no internet, even when wifi is working alone is just annoying.
However, some apps are not working because the os “thinks” i am offline.
Most annoyingly, my app store will not perform any updates or install new software.

I was using neostore and could not figure out how to solve the problem from the app settings. Installing fdroid enabled me to update.
Mobile internet was turned off the entire time😃

Oh thanks! I was not aware of this! It does explain a lot, damn…
I have a Fairphone 3, /e/OS 0.23-20220412177701 (Android 9)
So I have to install /e/OS like a new? The back up part is already confusing. The last time I tried nextcloud I was super confused. I will try again (I am recovering from brain injury).
If I back up my phone to a laptop, can I restore my whatsapp after I install /e/OS again?

Yes, I am afraid that is the way to go, please consider a method on the linked thread, How do I upgrade from Android version 9 to a higher major version? - #2 by aibd.

  • (Feel free to continue there with further issues as you may get better visibility to your upgrade issue than on this thread.)

Many guides advocate a whole system backup, so this becomes extra confusing. I prefer to have several means of backup. If you use Mumena ecloud successfully, then quite a lot is already backed up. (That is to say that the things you see from your PC are already backed up there.)

The support topic guide https://doc.e.foundation/support-topics/backup-and-restore-ephone takes as its starting position the things you may regard as most important.

As you will be potentially making a big jump in Android version from Android 9 (P) to Android 13 (T), it might be useful to install List My Apps, de.onyxbits.listmyapps. Save to output somewhere easily read and edited like your PC. Now be harsh in preparing to uninstall all apps where you really could do without their data after the Factory reset. Also check if any apps you need offer an option to “Export data”. I feel the tangibility of an Exported file a most useful form of backup.

Sorry I am not a Whatsapp user, but I think this may be your hardest bit! I include this link, while quite old I hope it describes (as I understand it) the permission issue you will face and the apparent need to have your restored material on your new system, before reinstalling Whatsapp and logging in. https://android.stackexchange.com/questions/150071/how-to-manually-transfer-entire-whatsapp-installation-to-another-device-the-har .

There is this [HOWTO] Transfer WhatsApp messages from Google Android to /e/ (backup and restore)

And of course Search forum for backup.

If you do use Nextcloud there is this method Whatsapp backup - #11 by daan-banaan. As a “backup alternative” you might experiment with https://itsfoss.com/whatsapp-linux-desktop/.

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Hello,
same problem here with Fairphone 3, Android 11, /e/ OS 1.8.1.
But - like probably many other users - I am not able to “flash” my phone.
Will the update to 2.0 NOT be included in the list of available updates soon?

I have not looked up the answer but this will depend whether your phone has a dev (community) build or a stable (official) build.

Only the stable versions receive OTA Android version Upgrade.

While dev builds stop updating the /e/OS version when an Android version change happens and the user has to do a manual upgrade of Android version.

You can see dev or stable in the version string found in Settings > About phone > tap on Android version > Long press on /e/OS version to “copy to clipboard”.

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Hi guys, this issue is bothering me quite a bit as my work and private calendars no longer sync. It makes planning any new appointments a hassle.
As there were no problems before and no updates at my end, I assume this is a back end problem, maybe bought about to make /eos/ 2.0 work better.
Does anyone know when or if there is likely to be a fix for those of us unable to update?