Update on the Murena cloud restoration:
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How can I access the backup password if the password manager is itself locked by a password that I donāt know?
I am not using this service, maybe I tested it a few years ago. Now I am stuck and cannot access my backed up data.
Any help appreciated, I couldnāt find instructions in the docs.
Itās a different password, logon as usual and open password manager
Itās what I did, as you can see, I am already logged in. I just donāt know the password manager master password.
Thanks, I am doing this, and I am facing this password screen :')
Copy the password and follow the link from the eMail
You will be asked for your username and paste this password to be abble to download your october the 4thās archive
I believe I am a premium subscriber with username starting with j. Should I have received my backup notice yet?
Hi Jets,
Manoj replied in another thread that you can file a report with the Help Desk at the following link:
There is a form at the bottom of that page.
Iām in the same boat as you, having not received an email either. I havenāt contacted the help desk. As Iām not too bothered my missing stored data.
Regards,
Gioni.
Let me know in case the helpdesk ticket does not work. It should. We have an internal issue where userās who did not receive the emails are being tracked.
Not sure what āWe have an internal issue where userās who did not receive the emails are being tracked.ā this comment means? Can you rephrase it?
āWe have an internal issue where userās who did not receive the emails are being tracked.
I think replace āissueā with ticket then it should make more sense
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Thanks mihi now I understand. I hate being tracked LOL.
We pass on the IDs of users who have not received the emails to the infra team. This set of emails is in an internal issue - a gitlab issue that is accessible to the /e/OS development team members only. The infra team then resends the emails and passwords to the IDs mentioned in this list.
Hope this is clear.
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Thanks BTW, great work done by you and the eOS team and many of the people who help out in this forumā¦
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My hunch was correct 
.
In this case the ātrackerā has good intentions 
.
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We have to keep ātrackā of the users who did not receive the emails. It helps us identify if there is a pattern around why some emails IDs were not receiving the links. Do not see any such pattern as yet. But we keep ātrackā to avoid such misses in the future.
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also filed a ticketā¦ hopefully I can get the link for the backup soonā¦
Just had an email from Murena Team about Files coming back. Just wanted to say I havenāt been naked with you all this time "Thank you for baring with us during this difficult time, it means a lot to us.
Yours sincerely,
The Murena Team"
Guess with all the pressures proof-reading wasnāt a priority. [bearing].
But onto what is not clear to me. I have never used NextCloud. The email asks for all local data to be backed up. Is this even stuff I never sent to Murena Cloudspace? Currently my Auto Sync is set to off as I did not want (or do want) Murena to automatically upload all my files from my storage. My e/OS/ is current so no issue with that part.
Good that there is progress,
but why do you still differentiate between premium and free users? I was a Premium user until one month after the outtage and logically cancelled my subscription as you could not hold your side of the contract. Do i now have a lesser priority for you?
Just a retorical question as I had proper backups and do not need 4 month old files.