Service Outage Announcement: 7 Oct 2024

Community Forum
513

Hi Manoj,
Thank you for the link to my files. I have been waiting for it for a long time. The day of the outage 7 October is 117 days ago!

But equally, I understand that you guys have been in big trouble and I appreciate that my files have been found again. I have downloaded them to my computer. I have two questions about this:

  1. When do you expect me to be able to access my files via the cloud as usual again? Is that still possible anyway or will I soon have to upload everything manually again?

  2. You wrote:
    Finally we have to let you know there was a problem with the disks storing the back-up of your files so some of your files may be missing or empty. Please check your recovered files well for missing content.
    To open the files, I now have to enter the password you provide for each file separately, which is rather cumbersome. Checking for missing content is a huge task now. Is there a faster and better method on the way?

I would like to receive an answer and I hope it will be quicker than those 117 days :slight_smile:

Kind regards,
Wubbe.

514

As mentioned above we are starting the process of restoring the cloud on 10 Feb. It would be an empty drive to start with. Subsequently, we will add the recovered files in a read only folder to your drive.

We do not plan to release any specific method to compare files .

515

Hi @Manoj
I understand. I suppose that end of week is today night ? Or sunday end of day ?
Vince

516

Hello !

I got a password for my backup, but no link to download it (the backup)
Is that normal ?

Thx
Matt

517

That is not normal. Usually the mail comes in first and then the password. The mail is sent on your murena email ID. Pl check your spam folder as well.
In case you do not get it by EOD you can send me your email ID by directly messaging me using the message option in your post. I can have the team resend the link on that ID.

518

I don’t need the backup data from the link, there is nothing stored there which is not on my device.

But I just wanted to state that I have not received any mail regarding the backup (free user), if that information is relevant.

519

Pl can you DM me the email ID for which the mail has not been received.

520

Hi Manoj

I also have not recieved any mail or password.
Thank you for your work
Phil17

521

Did you already DM him?:wink:

522

Users with names / IDs starting with p-z may have delays in receiving the emails. This is the last set which is still getting cleared.

523

Hi. I am quite new to this and I was not aware of the massive issues that are being resolved a.t.m. Looks like you guys will tackle this pretty soon. I am considering a paid subscription as soon as it is up and running. For now I conclude that I have a mail addres @murena.io, and I can recieve mails in there. I can not however send emails from that account. I get an error message saying “sender address rejected: not owned by user.” Is this part of the problem or something else?

524

Received the recovery email yesterday, I could easily get my files back.
Thanks!

2 Likes
525

After providing recovery mail addres it works

526

I haven’t received an Email yet.

527

Okay that’s clear to me. Then it would be nice if I could upload all my files at once and without a password. Now I have to enter the password for each file when I want to open it and that is quite annoying. Do you provide a solution to that?