In any case, I’m in a gracious mood, too: I see no alternative to Murena and /e/OS if you want to use a modern smartphone in freedom!
So, dear Murena team: Be strong! We need you!
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I trust the team is doing their utmost for us all and for our privacy.
My privacy is much more important than this outage.
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Everyone here who refers to outages of other services should keep in mind that here are a lot of paying customers asking if the mails they received since the beginnig of the outage will be available when the service is back and no one from murena cared about it. Sorry guys but this is outrageous. After some of you guys who are not from murena explained that the mails most likely will be lost, I started changing the mail address with my most important services. But I’m 100% sure that @GaelDuval and his team knew this from day 1 and having this information earlier could have prevented a lot of damage. Not to mention the fact that I still can’t send or receive mails even thoug Thursday is almost over in Europe. None of the other service provider who take money from their customers would have dared to keep such a crucial information from them in case of a service outage.
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I’m sure when you’re done with laughing you have an example for me where customers asked the provider for 5 days and the provider simply didn’t react. Preferrably in the last 20 years and not in the 90s.
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It was an unkind response. I’m sorry.
A) They have reacted. The first post in this thread was updated yesterday. Could they have updated the ETAs? Sure, but ETAs are estimates, the clue is in the name.
B) I envy your ability to pick communicative providers. Any examples I have will be personal experience, and anecdotal at best.
I guess @markus.linder mostly referred to the explicitly and more than once asked question about the fate of emails sent to the troubled Murena system, which was answered by users first.
I agree Murena could at least have simply confirmed or denied that their troubled email system behaves like an email server which is down (the consequences of which some users were kind enough to share from knowledge or from the internet).
While it doesn’t help any recipient affected … emails which get bounced back to the sender aren’t “lost”. The difference to really lost emails is that the sender gets notified something’s wrong on the recipient’s side.
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Hello @Manoj !
Could you give us insight for images.ecloud.global servers : It is still down and I don’t see an ETA for this in Gael’s announcement.
Ah, I didn’t pick that up. The problem with answeing that, is that it’s entirely dependent on how the senders MTA is configured.
Exactly… and Murena really should have provided that answer directly, instead of ghosting their paying customers, and then relying on the forum users.
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BTW: I did not get an error message sending an e-mail to my murena account. So for me the worst is that senders do not know that there is an issue. (Tested with mailbox.org and I also know persons sending mails from gmail without error message.) I’m very curious if the mails will arrive but I doubt it. (Independent that 5 days is a really long time.)
To be honest, Gaël is most likely not involved on a deep technical level on all the server stuff. There are propably desperate IT admins crying late into the night and trying to fix the error as fast as possible while praying to the machine god. Time will show how the info about the incident will move from the trenches to thetop and the PR department. From my point of view it sounds as Murena runs on a redundant storage cluster which had two very unlikely failures in a row. Sad, but you can’t cover every possible scenario with limited funds. Sometimes there is a higher power f…ing you and you can’t do anything about it.
It’s definitly really bad that the high availibility services like email and passwords are running on the same cluster as the boring calendar/file sync stuff. That could tell that they started with a simple Nexcloud instance and just scaled the hardware power up until now and didn’t do a proper risk analysis to build redundancy like how the services are distributed over different server.
I mean now matter what, the email services has to be running 24/7 and outages are only acceptable in the minutes, and it has to be build in a way that it can be recovered within a day. And I want to know why it was build that everything came down together and what is happening in the future to prevent that.
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I got the impression that email wasn’t on the same infratructure. From Gaels post:
it is probable that the ETA for murena.io 357 services (excepted email services that will be back sooner) will be counted in days, not in hours.
Passwords is part of nextcloud so that certainly is.
Hello!
e.foundation … Anybody there?
Hopefully I get proven wrong but I wouldn’t be surprised if their ETA turns out to be massively out. As I’ve done what they are doing on a much smaller scale, if their ETA was based on system estimates there is a good chance this will blow out massively. In my experience massive data transfers always start fast and finish slow.
And while I understand why they are doing things the way they are doing them now, I don’t like that they have put themselves in this position to need to do it this way. I would hope that we get some better communication at some point detailing how they plan to do things better in the future. It’s pretty obvious from their announcements what they have done wrong and what they need to do in the future to avoid a repeat but we’d need to hear that from them to have confidence.
ETA for email missed, no update?
Manoj gave an update here
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The update servers seem to work again.
I got the notification to update to version 2.4.1 (FP5) and the download is running.
Do you remember the stolen Azure master key last year? Microsoft hadn’t even noticed it until some customers assumed something like that…
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We have an update on the current state of the emails servers
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…everything remains the same…this is a disaster and a disgrace. Since day 6 I have not been able to check my email…what a terrible treatment for clients and users.
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