Service Outage Announcement: 7 Oct 2024

You can see the documents on the default Files app which comes with the /e/OS. It would show up on the launcher screen. Tap it to open a menu one of which would be Documents. The Files app shows folder that are available on the Murena Cloud.

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We are working on restarting the third party apps. Nextcloud client sync option should be available for users now. You can check it under ā€œSettings ā†’ Client Synchronization.ā€

Thank you for your explanations Manoj, much appreciated!
I had previously been using the nextcloud app, as I didnā€™t know the file syncing was built into murena os. So now i did uninstall the nextcloud app and reboot the device, but filesync doesnā€™t seem to work. I suppost the next step is to check your new hint for settings/client synchronisation.
Bummer is: I donā€™t know where that is, as my system is in German-language. Can I look this up somewhere? From searching on google I got the impression this might be a murena-specific setting? (or can I change system language on the fly?)

p.s. I know this is going off topic, maybe you have the option to split this off into a new topic? It might be interesting for other users too

Hi!

According to the outage anouncement thread there should be all data recovered in a special recovery folder, right? But I do not have this folder yet nor did I get an eMail with a link to my backup (which I read somewhere).

Whatsā€™s wrong?

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online servicesphone

Somehow people dont know about the outage post.

Ah. Interesting. Maybe there should not be TWO postings about the same issue or at least crosslink. -.-

Technically there is even a third one with the weekly updates.

Hello. Apologies for this silly question. New to this forum. There was a mention of the MurenaRecovery folder appearing for users. I donā€™t see itā€¦ yet. Or do I need to wait a bit more?

EDIT: I get it now. Found in the Development and Testing article shared by Manoj:

Users with IDs with the initial alphabet from p-z may have to wait till third week of March for the complete extraction of their data.

I just need to exercise more patience :slightly_smiling_face:

Hmmm, not seeing this under my Files app on my phone. No big deal or issur

However, seems like Notes is now syncing over from phone.

Ty Ty

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Hi,

I have my files back for a couple of weeks now, but still no MurenaRecovery or old Notes.
Can you help me ? The other files are not important but Iā€™d really like to get back my Notes from a year ago.

Thanks

It is the same for me. I got the notification email and recovery for my public account (account ID starting with ā€œrā€) just a few days ago, but never received anything for the personal account (account ID starting with ā€œiā€).

According to the announcements, accounts with ā€œgā€ (you) and ā€œiā€ (me) should have been in the earlier batches. But maybe a group was missed or had errors.

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MurenaRecovery folder has not been enabled as yet for any user. We should start the process starting this coming week as the last set of emails are being extracted from the drives.

Sorry for confusion, I meant that for my ā€œrā€ account (this one), I got the email notification with a link to download the data, and have a password in the password app to decrypt those files. But for my ā€œiā€ account, there was no email notification with a link to download my data, and no password has shown in the password app.

No problem to wait for the full ā€œMurenaRecoveryā€ folder to appear, but currently the ā€œrā€ and the ā€œiā€ accounts show different things.

Just to clarify do you have two different IDā€™s. One starting with r and one with i ? Are they both free accounts? The account starting with i should have got a notification. If that has been missed then you can send me the ID in a message and can have the team send it.

I got it solved. My database file was missing the .kdbx extention.

Hi,

Iā€™ve received email to take backup of my murena workpace before the issue of cloud side. But some problem continue, link to password app instead of backup side on email and workpace id are not recognised on backup side.

Freely

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online servicesphone

Reg the sync of notes app

From /e/OS v2.9 release, the eos-notes app should be able to sync notes.

If users want to enable sync now, they can also enable client sync from Murena workspace settings.

Step would be as under:

  • Open murena workspace->settings->client Synchronization & enable the check mark (this may be already enabled for some users )
  • Please note, this settings will enable sync for client apps, so there is a chance of data loss.
  • Backup your data as there is a possibility of data loss .
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I donā€™t understand : like I said, I have no data to backup. The note app is empty, and thereā€™s no Notes file in the Files. Could you tell me if thereā€™s any way for me to obtain my old notes?

Hello Greg,
there are 2 things for recovering old files:

  1. you should have received an email towards end of January with a link to download a zip file containing your old files with instructions to find the password needed to unzip
  2. Now that the Files app is back, we should see a MurenaRecovery folder appear there with our recovered data.

In my case, I received the mail in January but I still donā€™t see that MurenaRecovery folder though, we still have to wait for that.

I think this is a misunderstanding ā€¦ my ā€œrecovery emailā€ contained a link to https://backup.murena.io/ ā€¦ so it will be down to the user to extract the ā€œold contentsā€.