I have a premium account and email is not* working for me. Emails sent to my e.email address are rejected with the message
Recipient address rejected: User unknown in virtual mailbox table
and when my email client (Thunnderbird) attempts to login, the login is rejected and I see a notification saying email access fir my account is not ready yet. Please can you re-enable my email account?
Let me check and get back
Two things, I found a lot of emails in my Spam folder and before I had time to think, I attempted to move them to my inbox, donât know if that ever happened.
Secondly I was responding to a post on the vi forum and when the message eventually got sent I got an admin response saying my email was not registered when I have been a member of the vi forum with e.email since August/September 2021!
I can only access to my email account with the app, on my phone then, but I have no access to my Murenaâs account on my computer⊠Is that a global problem ? Will it be restore ?
As for me, I received almost no email from the last past week after the restoration⊠I will see next days but I think most of them just got lostâŠ
When is fdroid support back in applounge? It is not that urgent, because I can still installiert just with the fdroid APP⊠But It was nice to have this all in one solutuonâŠ
They have written somewhere else, that Fdroid will be back at around 14.th.
My apologies: the rejected emails were my fault: I was sending my test emails to the worng email address.
However, it is now Monday and I am still without access to this email account, despite the statement on Saturday that
Mails to my premium e.email account are still being rejected with the âRecipient address rejectedâ message. I pay for this service and I use the email address for all the software development work do.
~~I donât consider it acceptable that anyone who tries to send me an email will see a message effectively saying that I have given them a false / wrong email address. Why is the system not sending the standard âWe have been unable to deliver your message. This is a permanent failureâ? ~~
How many emails have been rejected with this misleading error? How many of my email contacts now think that they no longer have an email address for me?
This situation would be unacceptable even in a free service: in a paid for service it is inexcusable!
I have passed on the ID to the infra team to check. Should get a response ASAP. Have passed on the query about the error message to the team to check.
hello, what do you mean by premium account?
thanks
Surely its a Murena account you pay for/subscribe to.
There is no paid email account, only cloud storage
According to the email I received when I subscribed, I paid for a 'Premium subscription` to e foundation. That includes both increased storage, and an email account that is not subject to the restrictions on usage that apply to free accounts
My mail (premium) is working OK and OTA download really was fast 
Thank you for working on this.
I know how hard it is, having had problems with other paid services an also tried running Nextcloud locally for a while.
Learned long ago to have alternate solutions for many things.
For example I sync files phones-laptops-workstation mostly by syncthing, and normally workstation sync files to MurenaâŠ
Dropped my Fairphone3 so a stone hit the fingerprint sensor (not separately replaceable) so I aim to buy a FP5 with Murena preinstalled as soon as your shop opens again. (Yes I can install it myself, but I have other things to do and better help out funding this way.)
hello,
how to subscribe to this premium service?
thank you
I think that âpremiumâ is the opposite of âfreeâ.
On my phone, when i swipe the screens, on the leftmost is a pane with an upgrade button - i can increase space, i already have premium.
Any method may not work currently, the main shop seem to be downâŠ
Bonjour, avez-vous de la visibilitĂ© sur le retour du service complet (notamment le stockage en ligne) pour tout le monde. Cela fait maintenant une semaine que le service est en panne et je pense quâon est tous en attente dâun peu plus dâinformation sur la rĂ©solution du problĂšme. Merci Ă vous et bon courage pour cette pĂ©riode complexe.
Hello.
The upgrade from 2.4 to 2.4.1 seems to have worked correctly today, but the rest of the services are not working (none).
I thought I understood that finally the problem was going to be solved for the âpremiumâ at 14:00 time on October 14. From 2025 maybe?
Joking aside, have you thought about how you are going to compensate us for the breach of contract, apart from apologizing?
Didnât read well (you wrote premium). 
What kind of availability level is guaranteed in the contract?
(I donât have a subscription, and the info doesnât seem to be online right now.)
98% uptime over the year would leave room for a week of downtime, hereâs a calculator ⊠https://uptime.is/