Hi,
I’m having trouble synchronizing my Murena Cloud account since April 2025. It started a few weeks after I switched phones from GS290 to Fairphone 4 : everything was fine except Notes since the outage, which I was able to have back for a short time before my current problem started.
I put off to later asking for help since then, so here it is. I searched the forum but didn’t find a close enough match to my problem and a solution.
My phone is set up in French (Fairphone 4 5G with /e/os 2.9-a14-20250321478214).
This notification keeps coming back from the account manager : “Your account null - Echec d’authentification (contrôler vos identifiants de connexion)”. When I tap it, it prompts the settings for my Murena Cloud account and when I try to re-authenticate myself (OAuth connexion) to see what happens, it tells me that I can only configure one ecloud on my device and I can only click “OK” which take me back the the settings page.
When I try to sync manually Carddav or Caldav, the same notification show up with a different title “le service de détection a échoué - Echec d’authentification (contrôler vos identifiants de connexion)”.
When I go to my accounts list in “Settings”, I see :
Then the rest of the list is other messaging apps or services I use.
My photos, notes, tasks, calendar, files aren’t synced to the server since early April, even if it tells me otherwise in the Sync section of the settings (Settings > Accounts > xxx@murena.io > Account sync) : the “Last synced” date is June 1 2025 everywhere except for Contacts which is March 18 2025)
I don’t want to mess too much on my own. I hesitate to delete my account and adding it again after, I don’t want to lose anything that is stored on my phone by accident.
Thanks for any help or hint that can be provided and feel free to ask for any additional info
I feel reminded of a recent issue where passwords were migrated unsafely… but then mail was affected too so it doesn’t feel like a 1:1 fit, still:
have you setup 2FA / MFA with the murena account
or issued app-passwords (tokens) that you use device-side?
If you check that all your contacts are online in the web addressbook, have a .vcf backup of all contacts and a json export of Notes (in settings) - and gave both backups a quick look in an editor if they’re the complete dataset, you have a safe fallback when removing and re-adding the account through Android settings - something that should solve your issue regardless of root cause.
@VinK3645 using a vpn connection that gets marked “metered” will affect file sync, but does / should not affect other entities: contacts, calendar, tasks
Does your error start with “Your account null” and subsequent same error text?
Yes, as said I’ve had a notification saying “Your account null, your login/password is incorrect, please login again”. However, just like @Lottie, I can’t reconnect it from the settings, as a pop up tells me that i can only configure one murena.io account on my device.
I’m afraid i didn’t understand what you meant. Do you mean a log ? If so, how can I obtain that ? There’s a bug report option on the power menu but it doesn’t work (yeepeeeeee).
not a log, but an anonymized (or description of the) list of accounts on your device davx / AM acts upon by accountType.
AM is iterating through a list of accounts to sync and ends up raising the “UnauthorizedException” on an entry that apparently has no userName in its credentials. My guess is it’s an incomplete migration artifact / bug - or AM acting on an accountType it shouldn’t act on.
Today I have a similar message but for my yahoo account this time (i precise i haven’t received any email via /e/OS for maybe 4 months).
Now it also displays for my murena adress…
Thanks for the help!
Unfortunately, I don’t have a Yahoo account in the account manager deeper settings, but I have a Dropbox account and a Onedrive account attached to a Yahoo e-mail. Not sure it can be related…
Redacted screenshots below, just to be extra clear :
thanks for the list - I guess adb logcat or logfox could show what exact url the notification is generated for. “notifyException” is a long function that will even do supressions(!) for a UnauthorizedException if coming from google (not fully understood though?).
I guess either such a supression could make sense for other accountTypes too, it’s a classification error inside accountmanager / davx5 - or the cause is entirely different.
I wanted to share LogFox results here but I can’t filter logs properly.
I tried with the package name “foundation.e.accountmanager” or with content (any text relevant to the error notification), but nothing shows in the logs…
However, I made sure to make the notification appear while logging.
How can I make my filter correctly?
Thanks again!
I think restoring your sync has priority over debugging: did you see the question on 2FA or password change? it should be enough to update the credentials in the murena account to get things running for you again (small video guide → zoomed too much in default view, use Download). Make backups of both Notes (in Settings → Export) and Contacts (Settings → Export too) anyway before change.
File sync needs this checkmark. Contacts, Calendar, Tasks and Notes should work after credentials update immediately.
seems by default no “log level” is marked, you need to select them all(?) behind the button in filters (5th screenshot)
activate a recording before you provoke the error notification
by the time you have the log, I think you can already make out the full url it’s failing on without posting the log publicly.
but if you want to post it
transfer the log to your Laptop/PC, as the urls will contain the user identifier. To have useful davx logs it make no sense to filter them (there’s an exclude filter that could do so). Search&replace your murena username).
You can post the log to a pastebin that has a expiry date or in a shared murena folder. The latter doesn’t disclose the username. Or if it’s just a few dozen lines here in this thread.
I forgot to answer your first post! Sorry.
So, I don’t have 2FA or MFA setup for my murena account, and no app tokens (95% sure for this one). I did not change my password before my problem occured.
Thanks for the resources. I’ll only have time to check everything out and backup on tuesday, but I can already tell you that I can’t update my credentials as shown in the video guide. I only have what is on the screenshot :
it’s a temporary checkmark introduced after the outage to ramp up in stages - and not very publicised sadly.
As to OAuth - I guess this is the culprit.
The tokens can expire when the renewal didn’t take place. Both of you in this thread said previously that the message multiple_ecloud_account_not_permitted_message (in your translation, introduced a long time ago) will show up on that flow. Is this still the case if you do the re-auth from that settings menu shown in the Screenshot?
Edit: can’t get my murena account (when re-adding) to use an OAuth flow instead of user+pass. I see murena is back at migrating to OIDC. Maybe my murena-ID isn’t eligible. Can’t reproduce that way
As said in the begining of this forum, this option can’t be used as a pop-up appears and say that we can’t add more than one murena account per device…
OP.
I do not know if this is the fix…Murena Mail password overwritten by Account manager password does not work with MFA (#8638) · Issues · e / Backlog · GitLab
But I seemed to have similar issues as you after upgrading to 3.0 and setting up the account with Oauth. I removed the e.email account, and attempted to re-add…
So like the gitlab issue I added the account with app password, but disabled email sync in account, and then set my normal password in email settings. Will report back in couple weeks if it is working.
:
, of course I didn’t see that before… 