Murena Cloud does not synchronize… or “once in a while” and incompletely

Using /e/OS murenacloud
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This is a problem that seems to have existed since I started using /e/OS and Murena (i.e., many years ago). I almost have come to accept that I can’t expect anything from Murena Cloud, but sometimes it’s annoying, especially when my phone shows me notifications that “my cloud space is almost full” even though I cleaned it up a long time ago.

It seems that Murena Cloud only syncs with the files on my smartphone “once in a while”. Today I took a quick look at the Murena Cloud web interface and saw that the last synchronizations of folders in which I added images a few days ago… date back several months (so the images aren’t there, but I do find images that I deleted a long time ago). And for some (sub)folders, seemingly at random, Murena decides to synchronize them, and then I can see recent changes that are correctly replicated. However, I use the “sync” button on the /e/os interface on my smartphone, but it seems to completely ignore it. Is there an explanation for this erratic behavior? Any possible solutions?

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What phone, eOS version? For testing purpose create another account and see what happens…if it is still no dice work through that…and see what happens ;- )

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Thanks. Sorry, i forgot the basics :wink: I’m on a Fairphone 3, and with /e/os version 1.14 … and, looking for that info, i saw that an /e/os update was pending since march (1.20) … I thought it was automatic ; i’m going to begin with that, then try what you suggest.

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This build goes back to around Autumn 2023 … so potentially you have a lot of further updates ahead. :slightly_smiling_face:

[HOWTO] Give complete /e/OS version info easily for support, answers, comparison etc

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OK, after doing 4 or 5 updates to /e/os in a row :smirking_face: I am now on the latest version, 3.1.4.

That didn’t solve the problem, so I tried the solution provided in the link by DoppelD : in the Murena Cloud web interface settings, check the “client synchronization” box (after making a complete backup of what was on the Murena server and what was on my Fairphone). After backing up, I deleted all the files on both sides, then put the files I wanted to keep back on my Fairphone (and to test the synchronization).

So now : when I create a new file in Documents, it is synchronized. When I create an empty folder in Documents, it is not synchronized, but when I save a file in it, then they are synchronized.

But there is still a problem: some folders with files in them, which I had put back on my Fairphone, are not replicated on Murena Cloud. Apparently, these are only the folders that kept the same name during the operation and that I put back in the same place as before on the Fairphone. It’s as if Murena had blacklisted them “by that name and at that address.” I tried simply renaming them: after 15 minutes (perhaps this is considered a normal amount of time?), they finally were reflected in Murena Cloud with the new name, and their content.

By the way : as for the Tasks and Notes apps, synchronization seems to be working well.

But as for the contacts directory (which, according to the Accounts section on my /e/OS, is synchronized correctly)… it does not appear in Murena Cloud, which shows me an empty Contacts section. I should point out that this has been the case since I started using this Fairphone with /e/OS.

So there are still bugs with this synchronization.

Doppel-D, you mentioned creating another account… but how exactly do I do that ? Does that mean I have to delete the current account first ?

Thank you

1 Like
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with Contacts directory you mean this url ? if contacts aren’t uploaded from device to server the individual entries are likely “device local” and not in the addressbook that is synced

as to filesync.. device side a log is kept of what was uploaded before and the etag / date compared to what is on the remote when there is a collision. Was the remote (“cloud”) empty? if you want to go from a clean slate 1. have backups and 2. reset “storage” in Settings → App → show system apps → eDrive. That is where the sync state lives.

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@tcecyk : for Contacts, yes I mean this url indeed. Nothing there. But on device, in Settings > Accounts, i see 3 Murena accounts, seemingly active : one named by my username (the main I guess), one named Webmail (i dont use this) and one named Contacts. Doesnt this one synchronize with the contacts in the native /e/ contacts app ?

@tcecyk “device side a log is kept” where do i find the log, device-side ?

Apart from that, I continue my testing, and I see that when I delete a file or folder, the cloud doesn’t sync the change neither (the folders/files remains, murena-side, even after one hour).

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if the contacts are all device local, one way to do it is: export vcf, purge all, import .vcf through murena web into synced account

1 Like
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The deeper you dive into the more annoying it gets ;- )

Pictures and videos toggle will affect synchronization for Images, Movies, Music, Ringtones, Documents and Podcasts directories.

On the device you are not informend about that.

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The absence of adress-book synchronization wasn’t really a priority for me: I manually export this address book on a regular basis.

Now that the non-propagation of deletions has been clarified as normal behavior (thanks @tcecyk), the only real bug that still bothers me is the fact that if I put a previously deleted folder/file back on the device side, it no longer seems to want to synchronize it (the “blacklist” phenomenon, or at least that’s what I call it).

Is this also ‘normal’ behavior that I have to deal with?