No mobile data connection on S7 edge

[m_B]

Hi
I have installed /e/ on a Samsung S7 edge via easy installer two days ago.
The phone doesn’t connect to internet by mobile data just by wifi.
I have tryed to work around by turning advanced privacy off and that has worked one or two times for the preinstalled browser, but App lounge, messengers, etc. don’t connect, App Lounge starts and starts again in a loop.
After being out of wifi for a while any app won’t get connection.
As far as I see there are no further permissions I can giveor take to make connection.

Has anybody ideas or advices what to try?
Many thanks in advance

Additionally I am puszzled that apps claim to be installed on a S 10 - no idea if that’s an issue.

[obacht]

@m_B
We might face the same or a similar issue, even though yours is an edge and mine is not …not sure…
Does everything work with wifi?
Does no app at all get access to the internet via mobile data?

Mobile data issue on S7 after upgrade to v1.0

I uptdated my Galaxy S7 (SM-G930F) via OTA (it’s an /e/-shop -device on stable) from 0.19-20211023142428 directly to 1.0-20220526188859. The main issue now is a very inconsistent “availablity” of mobile data. A number of apps do not get access to the internet via mobile data at all. Others do. Yes, mobile data is activated Yes, I doublechecked and granted permissions for apps in system network settings. And I checked every setting I could find or think of (system- and app-settings). I do…

[m_B]

sorry, haven’t solved it.
Everything worked in wifi. As soon as it switches to mobile data it looses conection and half chance that it gets connected again back in wifi.
Still no idea why…

[RD138]

I am on the same version as you (1.0-20220526188859), on a Galaxy S9.
My phone stops connecting to mobile data after a few hours of connecting to wifi. I have noticed that restarting the phone a couple of times with no wifi causes it to connect to the mobile network. This is obviously not ideal, and I would still love to find a proper fix

[RD138]

So I SEEM to have it working at the moment, but I will comment if anything changes.
Settings > Network & Internet > Mobile network > Advanced > Access Point Names (APNs) , Then select the one you have selected and in the third row (labelled “Proxy”), delete the proxy, and then click on the three dot menu to save the setting.

There also appears to be a more detailed explanation at MMS issue with Fairphone 3 and Orange operator - #26 by p.rcto

[aibd]

@m_B

apps claim to be installed on a S 10 - no idea if that’s an issue.

I noticed someone else note that, yes I do think that is worthy of https://doc.e.foundation/support-topics/report-an-issue

[obacht]

Checking APN settings seems to be a very good hint !

Mobile data issue on S7 after upgrade to v1.0

looks like there´s light at the end of the tunnel… I got inspired by @RD138 No mobile data connection on S7 edge - #5 by RD138 Other than in his solution/description there was no proxy defined in my APN-settings that I could delete… but I doublechecked the recommended APN-settings for S7 at my providers support-page (congstar). There is only recommendations for Android 6+7 available but in terms of APN-settings they are the same. So I tried and changed APN from “intern…

[kim.fisker]

Finally found a solution that worked for me. After changing a lot of APN settings I found the trick. IPv4. In my APN setting I had IPv4/IPv6 - changing it to force IPv4 worked!

[obacht]

@kim.fisker thank you for that info, I´ll add this datapoint to the gitlab issue.

[4nthony]

I had the same issue in December, 2023. Mobile Internet was working for internet searches and Wikipedia. Most of the rest of the internet was not working. Very frustrating.

This worked for me on a Samsung S8+ still running Android 9 (I know, I need to get round to backing up and upgrading). My provider is Klarmobile, but uses the Telekom network.

I changed the APN settings away from internet.telekom to internet.v6.telekom. These settings are for newer phones. I found the settings here in the left hand column.

There is an issue with eOS for some of the settings including those for APN. In dark mode you can not see all options available. Eg. when you click on “APN protocol” you can not read the choices. Also, to exit and save changes you need to click on ⋮. In dark mode you can not see anything and might be tempted to click on back and assume that everything has been saved. Better to manually choose light style if necessary before changing the APN settings. Settings → Display → Style → Style → Light.