Teracube 2e ... /e/OS 3.3 Android 12 ... why not /e/OS 3.4 , Android 13?

/e/OS Devices Teracube
,
1

Teracube 2e … 2026w07 … /e/OS 3.3 Android 12 … why not /e/OS 3.4 , Android 13 ?

Teracube 2e / acquis Murena 2023-06 n'a pas reçu OTA 3.4
2

As I understand official may have an Upgrade to a15. Do you have zirconia or emerald, official or community? [HOWTO] Give complete /e/OS version info easily for support, answers, comparison etc.

One can check the available downloads from the device install page found from Smartphone Selector.

3

Thanks …

SQ3A.220705.004

3.3-s-20251210556410-official-emerald

Murena store 2023-06

4

Your System updater should offer e-3.4-a15-20260117569178-official-emerald

To clear the Updater, you might try

Settings > Apps and notifications > See all … apps > 3 dot menu top right > Show system > Updater > Storage & cache > Clear storage

"3.3-s-20251210556410-official-emerald",
            "is_upgrade_supported": true
https://ota.ecloud.global/api/v1/emerald/official/
1 Like
5

No, no, I’m waiting OTA … I look storage … empty now …

6

What @aibd cited is OTA. It shows that OTA upgrading from 3.3-s-20251210556410-official-emerald (your current version) to a new version is enabled on the OTA server.
You will have to somehow sort out the updater issue on your end.

1 Like
7

…

1 Like
8

Screenshot_20260215-215421_Gestionnaire de mise à jour
Screenshot_20260215-215421_Gestionnaire de mise à jour720×1560 61.8 KB

9

You show an image of System Updater > Preferences but this is not part of the suggested solution.

Paramètres > Applications et notifications > Voir toutes les applications > Menu à trois points en haut à droite > Afficher le système > Gestionnaire de Mise à jour > Stockage et cache > Effacer le stockage

1000023885
1000023885720×572 20.2 KB

1 Like
10

Screenshot_20260216-140358_Paramètres
Screenshot_20260216-140358_Paramètres720×1560 48.5 KB

j’avais trouvé entre-temps cet écran, mais ça n’a rien changé … donc 2ème tentative avant de découvrir votre traduction, merci.

Screenshot_20260216-141020_Gestionnaire de mise à jour
Screenshot_20260216-141020_Gestionnaire de mise à jour720×1560 27.4 KB

et maintenant j’attends l’OTA ?

11

Oui. You can press the Refresh button from time to time and / or press it six times in succession :slightly_smiling_face:

12

I see : https://ota.ecloud.global/official/emerald/e-3.4-a15-20260117569178-official-emerald.zip “display_version”: “3.4-a15-20260117569178-official-emerald”,
“android_version”: “15”,

but : “is_upgrade_supported”: false“ …. ?

13

This means you can’t upgrade from this version to Android 16 currently … which is irrelevant right now as Android 16 is not available yet in this context.

1 Like
14

OK … I download e-3.4-a15-20260117569178-official-emerald.zip on PC … link usb … copy zip in

/download (perhaps another ?) … verify if maj … nothing … reboot …

15

As a bought from Murena phone perhaps you should try Contact Us, scroll down to Helpdesk Contact.

16

… [HOWTO] Mettre à jour /e/ in progress …

Mettez votre smartphone en mode de récupération, c’est à dire accédez à TWRP. … ?

17

Contact Us needs answer to
“What is your order number? *” but I don’t retrieve mail or invoice … only

“|03/06/2023 | carte 02/06| Mol*Murena 5 rue Charles | 364.48 |” ( doc bank 2023/06)

18

In order to open your support ticket are you able to send the Contact us form with the “date” or any other evidence you have.

If the Contact us form fails to send please say so explicitly so that an Admin can see.

19

tu peux attendre quelques jours, ou →

perso, je viens d’appuyer 15 fois sur “refresh” pour obtenir que la mise à jour me soit proposée !..

20

Thanks, … I send so ……………………………OK : (Ticket#9983807)