[Solved] Windows does not see my phone in Fastboot mode

This post attempts to give a brief answer to problems similar to these:-

  • Windows does not recognise my phone in Fastboot mode
  • Windows: Waiting for any device in Fastboot mode
  • Error on step: connect-bootloader
    Cannot execute command
  • no compatible device found

See also, more detailed, [HOWTO] Fairphone 3/3+ stuck in fastboot/bootloader mode with the Easy Installer on Windows

  • For the response
    Fastboot command not found
    please see Post #2

Example situation; you are installing /e/OS it started ok then suddenly next stage won’t work.

Step 1.

Boot the phone into Fastboot mode.

Run

fastboot devices

Aim: Check that Windows recognises the phone; the phone will self identify usually with its serial number and boot mode … you might see

123xyz4567	fastboot

Step 2.

If the device does not respond with its ID then we check for Windows drivers problem by:
open a Device manager window with the phone connected in Fastboot mode.

Does the phone show as a :warning: Problem device ?

If yes Windows update is expected to fix this. Windows versions may vary but attempt

  • allow Windows to make an automatic online search … or
  • with search with “Optional updates” enabled [1] … or
  • Advanced search / Windows Help.

[1] GIF from Fairphone support:

Why does it happen?

Windows is inclined to install a basic driver for “normal” activities on the phone. Fastboot mode likely requires a more complex driver. The driver you need may have a name as “Combination driver” or a name where a different device or “Google” is mentioned; this is not a problem.

Looking ahead in your install … it may be a good idea to keep a Device manager window open as you proceed … if the process should fail at any point check the phone has not newly become a :warning: Problem device – again Windows update is expected to fix this if a different driver has become required say for fastbootd.

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Q. What about this … ?

fastboot command not found

A. Windows is does not include packages for cross platform work with Android. Android developers provides Android Debug Bridge (ADB) for this job and you will need to install the suite platform-tools.

This includes tools that interface with the Android platform, primarily adb and fastboot.

/e/OS documentation provides the page Android Debug Bridge (adb).

The Requirements section of your install page (found from Smartphone Selector) will mention in context the need for the above.

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