Hi, I have tried to turn off the phone, and also remove the card, turn on, turn off, put back the card, turn on, nothing changes.
As you suggested, I did a network reset and again, it didn’t fix this issue. Inserting the SIM into the second slot did not either.
In the quick settings, there is no mobile data icon, and in the internet settings, “Appels et SMS” and “Profils SIM” are grayed out.
At the top of the locked screen / quick settings menu, I have an error message: “Carte non reconnue. — Appels d’urgence uniquement” (Unrecognized card — Emergency calls only). When the card is removed, I have only “Appels d’urgence uniquement”.
So actually, the card is detected.
I can provide more information if you tell me what would be useful.
I would like to have further software ideas about this, but I don’t, perhaps others can come up with something.
As for the hardware side …
You could try whether it makes a difference to put the card into the other SIM slot.
If it was me, I would get a new SIM card from my provider for further testing.
You can of course try to check how a different SIM card behaves in your phone, and how the unrecognised SIM card behaves in a different phone. But even if this then looks conclusive and the SIM card doesn’t seem to be the culprit, it could still be the culprit, stranger things have happened. So the only way to really rule out the SIM card would be getting a new one … or finding a software cure.
A loss of APN settings has been recorded in the case of a number of devices including FP3 in the case of an Android version upgrade  – you might check other threads with hashtag #apn.
When this happens I have found the best thing to do is to ask the carrier to resend the APN settings to the phone. A carrier can change APN for their own reasons; I think / believe carriers assume that APN will always be transmitted to the device dynamically. You can research the APN on your device from
Settings > Network and internet > Mobile network > Advanced > Access Point Names.
Your carrier should be identified correctly with a “radio button” – . You can compare the settings on your device with the published APN of your carrier.
Additionally, I find Settings > Network and internet > Mobile network > Advanced > Automatically select network is ON.
I know that your carrier was working previously, but just a thought … as said already, ask your carrier directly to send APN to the device … but you might also check if your carrier features in
 Later edit. I don’t think you mentioned, but did you, perhaps, actually have an Android version upgrade ?
Thanks for your suggestions.
I’ve tried turning off and on with SIM extraction in the middle. No change so far.
I’ve noticed however that I’m able to send texts when their length is short enough. Really weird.
I’ll try and see if something is amiss with the APN Settings (although I have not changed them…)
previous: OS 1.7
Not rooted (I'm not 100% sure. Bought it pre installed from your website.)
Issue: I have JBL Live Pro 2 TWS bluethooth ANC headphones which since the update don't work as a headset anymore. I can use them as headphones but the microphone is not registered. The phone microphone is used.
Apart from that everything seems to work fine. Initially the fingerprint sensor didn’t work. But after a reboot it works.
Device: Galaxy S 8 Referbished from the Murena Shop
Device codename: SM-G950F
E version: 1.8.1-20230204257076-dreamlte
I have a problem with my Samsung Galaxy S8. I don’t know if it’s a problem with the software or the hardware. I haven’t tracked it exactly, but I think it applies to pretty much all apps that freeze regularly. It then takes a while before I can use the apps. Do others with a samsung galaxy S8 also suffer from this?
Version of /e/OS or Stock which existed previously: /e/OS 1.8-r
Is the device Rooted / Not rooted: not rooted
The feedback is: wow! It really upgraded from /e/OS 1.8-r to /e/OS 1.9-s !!
I believed that the warning in the System-upgrade was a mistake, since I believed that Upgrades from one Android base (11) oder another (12) was only possible via a manual installation and not OTA.
Now all things I have tested work so far.
The new UI is “gewöhnungsbedürftig” but I will adapt.
Am I missing anything? Do I still need to upgrade to 1.9-s manually?
Upgrade to 1.9 worked well so far. The only issue was, the fingerprint sensor did not work anymore. Not for unlocking the device, and not to log into banking app or password storage app. Going to Settings - Security - Fingerprints showed, that there are two fingers set up, but I could not add a new finger (function was only displayed in a very light grey color). After some headache while trying to remember the PIN for banking app, it suddenly started working by itself. Seems fine now. This is a Fairphone 3+
Version of /e/OS or Stock which existed previously
Is the device Rooted / Not rooted
rooted, I think? (as in I can use adb root)
Update not showing up in OTA (says no updates available).
Am I understanding it correctly that only S is supported and there will be no 1.9-r for the FP3? And since I am on a dev build I cannot use the OTA updater?
Also, no S build is currently available on the public download sites although they are linked in the build descriptions → https://images.ecloud.global/dev/FP3/ (same for stable)
Hello, Since I upgraded from 1.8.? to 1.9.1 (/e/os 1.9.1-s-20230405276851-stable-FP3), the fingerprint reader is unavailable.
I cannot create new fingerprint data, I cannot select it for unlock screen, and nothing happens when I use it.